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| FAQ's
(Frequently Asked Questions) |
•How do I download the free software?
Spin Palace’s casino software uses state-of-the-art graphics and
sound to deliver the ultimate gaming experience. The initial download
contains 2 games. A further 61 free games can be downloaded from within
the software. (This can be done whilst playing any of the initial games).
Click
here to start the software download.
•What do I do once the download is complete?
You are now ready to install the casino software file that is saved by
default to your desktop.
If you saved it somewhere else and cannot find it then simply click on
"Start"/ "Find"/ "Find files or folders"
and insert spinpalace.exe in the "Named" field then click on
"Find now". (Remember to search using the "Local hard drives"
option).
Once you have found it, double-click to begin the installation.
•How do I connect to Spin Palace?
Make sure you are logged on to the Internet.
Double click on the Spin Palace Casino icon on your desktop.
Or:
Click the Start button in Windows.
Select "Programs".
Select "Spin Palace Casino".
Click on "Spin Palace Casino".
•How do I log in to the casino?
1. Connect to the Internet.
2. Run the casino software.
3. On the main casino screen, click on the "connect" button.
4. When a dialog box appears, enter your account number and password (or
register for an account if appropriate).
•What is my password/ account number?
Your password is case-sensitive and must be entered the same way each
time you log in. If you have forgotten your password or account number,
contact a customer service representative for assistance. Remember to
have your registration details handy.
•What if I try logging in and it does not connect?
This is due to a bad or slow connection with your Internet Service Provider
(ISP). Disconnect, then reconnect to the Internet and try again.
•Are my transactions secured?
Yes. Spin Palace uses 128-bit SSL (Secure Socket Layer) digital encryption
to protect the details of your electronic transactions over the Internet.
This is the Internet security standard for online transactions as demanded
by major financial institutions.
If you are uncomfortable including your credit card or banking details
in any e-mail correspondence, you always have the option to telephone
your details through to our customer service agents on our toll free line.
Our financial transactions are processed by Eproc Ltd, Mezzanine West,
Hadfield House, Library Street, Gibraltar, UK, a financial subsidiary
of Spin Palace Casino. On your statement you will be billed as www.thepalacegroup.com.
Their Services offer safe and secure e-cash, which Spin Palace is proud
to be able to accept as a means of purchasing tokens. The banking facility
is only available to Real Players i.e. players who wager with real money
as opposed to Guest Players, who play for fun.
•How do I withdrawal my winnings?
Please note that it is not necessary for you to cash in your winnings
at the end of each session: your account can be left with a positive balance,
and will be automatically saved by our server. These credits will be available
for you to use the next time you log on to Spin Palace. All withdrawals
are made through our Casino software. Simply go to the withdrawal button
on the main screen on the Spin Palace software and enter the amount that
you wish to withdraw in the box that appears. This will record your withdrawal
with us and it will appear on our systems immediately. Please note, Players
with large first time withdrawals may need to comply with certain security
requirements, see the paragraph on fraud for further information.
•What fraud prevention measures are in place?
Spin Palace plays an active role in fraud prevention and detection. We
aim to ensure the integrity of customer accounts as well as payments made
to customers.
Spin Palace employs a variety of appropriate security and fraud controls
to oversee every transaction. Customers may be required to supply proof
of identity, copies of their credit cards, a signed deposit history of
their transactions and / or other appropriate documentation particularly
when attempting to withdrawal credits. This ensures that e-cash deposits
and redemptions are not fraudulently transacted.
How can I view my account? You can use CashCheck to see just how your
account with Spin Palace stands. All deposits and withdrawals can be viewed
through this feature.
To use CashCheck, please click
here.
•Am I old enough to legally play at this
casino?
Casino play is available only to persons older than 18 years of age, or
the legal age of majority in their jurisdiction, whichever is the greater.
Minors may not under any circumstances play at this casino.
•Can I register a credit card at the casino that is not in my name?
Spin Palace does not allow players to register credit cards of which they
are not signatories. These measures are taken to protect you, the player,
your credit cards and account. If another person would like to play in
our casino via your PC, we recommend they open their own Real Account.
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